Rhenti Privacy Policy

A) Introduction to Rhenti.

1. Rhenti Ltd. (“Rhenti”, “us”, “our” and “we”) provides an online platform that connects property owners with those seeking to rent residential and/or commercial properties, and provides ancillary services, products and content for both property owners and renters (collectively, the “Services”).  

2. The Services are accessible through our website (www.Rhenti.com), and other websites which Rhenti may make the Services available through from time to time (collectively, the “Site”), as well as various applications for mobile, tablet and other ‘smart’ devices, and other application program interfaces (collectively, the “Application”).  

3. We value the privacy of those who visit our Site and Application, and of those who use the Services (individually, “you”, or collectively, “Users”). We make it a priority to protect personal information that we obtain from and about our Users and any use of the Services by you shall be subject to the terms of this privacy policy (the “Privacy Policy”).

4. By visiting our Site and Application, and/or accessing the Services, you expressly agree and consent to the information handling practices described in this Privacy Policy. If you object to the use of your Personal Information in the manner set forth in this Privacy Policy, please immediately leave the Site and/or Application, and cease all use of the Services.  

5. “Personal Information” means information that is provided to us by you, or collected by us in connection with your use of the Services, that identifies or can be used to identify, contact, or locate you, including, without limitation, a natural person’s name, date of birth, photographic identification, address, telephone number, fax number, email address, government issued identifier, citizenship/residency status, education status, employment history/information, personal and/or professional references, details or property ownership, property information, internet protocol address, payment information, credit history/reports, criminal background information, usernames and social media accounts. Our collection and use of Personal Information is subject to the terms of this Privacy Policy.

6. This Privacy Policy is incorporated into, and subject to our Terms of Service, which can be found on our Site.

B) What Information does Rhenti collect?

1. Personal Information that you provide.  

From time to time, we may ask you to provide Personal Information. If you choose to provide such information you are granting us permission to use and store such information as provided in this Privacy Policy. In order to use the Services, you must first complete the registration form, and choose a password. To complete your profile, you must provide your name, phone number, current address and email address. We use this information to create your account and to contact you in regards to the Services.  

1. Property Owners.  

If you are the owner of a residential or commercial property (a “Property Owner”) and wish to rent your property and/or unit through Rhenti, you must provide your name, photographic identification, phone number, current address, email address, proof of property/unit ownership, date of birth, personal references, listing details and photographs, and payment information (such as Credit Card and/or Debit Card payment information). We use this information to confirm your identity, validate the ownership of your properties and to process fees for your use of our Services, as needed. Rhenti does not collect or store any Credit Card and/or Debit Card payment information or related data on any of its web servers and relies on third-party suppliers, to provide certain payment processing services on our behalf.  

2. Renters.  

If you are seeking to rent a residential and/or commercial property from a Property Owner through our Services (a “Renter”), you must create a Renter profile (a “Renter Profile”). To create a Renter Profile you will be asked to provide your name, the name(s) of any co-applicants, phone number, current address, email address, employment history/information, proof of citizenship/residency status, personal and/or professional references (including, but not limited to previous tenancies), credit history/reports, social media accounts, and such other Personal Information as may be requested by us or by a Property Owner in respect of the Services from time to time. Renters will be asked to consent to a credit check in order to complete their Renter Profile. We use this information to confirm your identity and to assist Property Owners with making an assessment regarding your fit as a potential Renter of their properties (a “Renter Score”). Rhenti may from time to time disclose certain Personal Information of Renters to Property Owners in respect of the Services, including but not limited to, your Renter Profile and Renter Score.  

2. Information collected via cookies.  

We use a series of cookies to verify/authenticate your account, protect your Personal Information, and for ease of use purposes while accessing the Services. For example, when you use our Site and/or Application from any device (mobile, tablet, laptop or desktop) we may use cookies to collect data from the device and application you used to access our Services and to track information about your browser’s activities, including but not limited to, which of our pages you visit, what you click on, or when you performed those actions. If you arrive at our Site from an external source (such as a link on another website or in an email), we record information about the source that referred you to us. These collection and tracking methods allows us to provide you with better services and features while you access our Services. We do not link the information that we store in cookies to any Personal Information that you submit to us.  

Our web servers keep log files that record data each time your device accesses those servers. The log files contain data about the nature of each access, including the originating internet protocol (“IP”) addresses. We may also infer your geographic location based on your IP address. The types of cookies that we may use to collect data and track information are known as “session cookies” and “persistent cookies”.

1. Session cookies.

Session cookies make it easier for you to navigate our Site and/or Application and store information only for the length of time that you are connected to a website – they are not written onto your hard drive. Once you leave the website or close your browser, they expire and are no longer active. We use session cookies to record certain information from your browser including your IP address, browser type, internet service provider (“ISP”), referring or exit pages, operating system and the dates and times that you use our Site and/or Application. Additionally, we may record certain information regarding your use of features on our Site and/or Application. Session cookies allow us to gather statistical data which provides insight into how we may improve our Services and to identify your current session to our web server.

2. Persistent cookies.

Persistent cookies store information on your hard drive and can be re-read when you return to the website that placed them on your hard drive. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our Users to enhance the experience on our Site and/or Application. We use persistent cookies to record your preferences for informative purposes, provide you with alerts and notifications that may be of interest to you, allow you to rejoin sessions that you have left but return to at a later time, and help block unauthorized attempts to access your Personal Information. You can remove persistent cookies by following directions provided in your web browser’s “help” file.

The persistent cookies we use include without limitation the following:  

1. _ga (Google Analytics ID)

2. _gat (Google Analytics Code)

3. _gaid (Google Analytics ID)  

4. _fbp (Facebook Integration ID for campaigns)

3. Accepting/Rejecting cookies.  

If you have consented to cookies, but wish to withdraw your consent, you may do so at any point through our cookie controls on our Site and/or Application. Note that if you do not accept cookies, you may still use our Site and/or Application but you may not have access to certain services and features on our Site and/or Application that rely on cookies for their functionality. For more information on cookies, please see: http://www.allaboutcookies.org/faqs/cookie-file.html.

4. Location Information.

We may from time to time collect and store information about your location if your respective computer or mobile device is enabled to send us location information. You may be able to change the settings on your respective computer or mobile device to prevent it from providing us with such information.

5. Third-Party Web Beacons.  

We may also implement third-party content on our Site and/or Application, from time to time that use “clear gifs”, “web beacons”, “pixel tags” and JavaScript or other similar techniques, which allow third-party content providers to read and write cookies to your browser, or implement similar tracking mechanisms, in connection with your viewing of that third-party content displayed on our Site. This information is collected directly by the third-party, and we do not participate in that data transmission. Information collected by third parties in this manner is subject to that third-party's own data collection, use, and disclosure policies.

Through our partners, we may use web beacons in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. For more information on web beacons, please see: http://www.allaboutcookies.org/faqs/beacons.html.  

6. Your Relationship With Us.  

We will collect information arising from your relationship with and through us, and our Users’ use of the Services. For example, we may maintain a record of your transaction and payment history and when you send us an email, speak with one of our telephone service representatives, or communicate with us through any other means, we may monitor, record and retain those communications for our mutual protection and in order to process your inquiries, respond to your requests and improve our Services.

7. Personal Information from Other Sources.  

We may also obtain Personal Information from third-parties and sources other than the Services, such as “Facebook”, “Twitter”, “Instagram” and “LinkedIn”. If we combine or associate information from other sources with Personal Information that we collect through our Services, we will treat the combined information as Personal Information in accordance with this Privacy Policy.

C) How does Rhenti use Personal Information?  

1. To Serve You.  

We use the Personal Information that you provide or that we collect for legal and regulatory purposes, to manage business risks, to provide our Services to you and to establish and enhance our relationship with you. We generally use the Personal Information you provide or that we collect to operate, maintain, enhance, and provide our Services. For example, we may use your Personal Information to:

1. provide you with customer service, and to respond to specific requests from you. We also use your Personal Information for general communications and to communicate with our external partners to charge for services and other billing purposes;  

2. contact you about your service or account. We occasionally send you communications of a transactional nature (e.g. service-related announcements, billing-related matters, changes to our services or policies, welcome emails when you first register, etc.). You cannot opt-out of these communications, since they are necessary in order for us to effectively provide our services to you.

3. validate your identity, validate your Renter Profile, conduct reference checks, and/or validate your ownership of any listed properties. We also use your Personal Information to comply with “Know Your Customer” (“KYC”) obligations set forth by our third-party payment processors;  

4. monitor and improve our services and features. We internally perform statistical and other analysis on information we collect (including usage data, device data, referral data, and information from page tags) to analyze and measure user behavior and trends, to understand how people use our services, and to monitor, troubleshoot and improve our Services;

5. respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond. We also use your Personal Information to assist us with the enforcement of our Terms of Service, and to prevent potentially illegal or illicit activities from occurring on our Site and/or Application. We screen for undesirable or abusive activity with respect to your use of the Services;  

6. create new services, features or content. We may use any information you provide us (e.g. via email or through our ticketing system) to create and provide new services, features or content. For example, we may publish interesting observations from the surveys for informational or marketing purposes. When we do this, you will not be personally identifiable unless we first obtain your prior consent.  

7. disclose Renter Profile, Renter Score and other assessment data, including but not limited to, credit history/reports and other relevant Personal Information from Renters to Property Owners who have received a lease offer or other tenancy application from a Renter. We also use your Personal Information to assist us with pre-populating lease agreements.  

8. offer you utility services while you are a tenant.

2. Aggregate Information.  

We may generate non-identifying and aggregate profiles from the information you provide during registration for our Services and through your use of our Services. Non-identifying and aggregate profiles are used to improve the quality of our Services and to develop new Services. Aggregated non-personally identifying information may be shared with third parties.

 

3. Marketing and Experience.  

If you have opted-in to such communications on our registration page, we may from time to time use your Personal Information to contact and provide you with information about our features, services and other offerings that may be of interest to you and facilitate your participation in surveys or contests and to fulfill prizes. If you no longer wish to receive this type of communication, you can opt-out through the link in the email communication.

If you have elected to participate, we may request further Personal Information from you for such purposes. Participation in these surveys or contests is completely voluntary, and you therefore have a choice whether or not to disclose such further Personal Information. We use this further disclosed Personal Information to notify contest winners and award prizes, and to process and analyze survey results. We may also share your Personal Information with certain other websites that we link to, to the extent that you click on such links, in order to enhance your experience in connection with our Site and/or Application.  

D) What communications can I expect from Rhenti?

1. Special Offers and Updates.

We will occasionally send you information on products, services, special deals, and promotions (if you opt-in on our registration page). If you no longer wish to receive this type of communication, you can opt-out through the link in the email communication.

2. Service-Related Announcements.

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our Site and/or Application is undergoing temporary maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

3. Customer Service.  

Based upon the Personal Information you provide us, we will send you a welcoming email to verify your username and password, as well as a number of on-boarding emails intended to familiarize you with the Site and/or Application. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you through our ticketing system, via email, and by telephone.

4. Supplemental Information.  

In order to provide certain services to you, we may supplement the Personal Information you submit to us with information from third party sources, including in respect of credit worthiness and verification of any information provided.

E) To whom does Rhenti share my Personal Information with?

1. Our subsidiaries or affiliates.  

We may share your Personal Information with our subsidiaries or affiliates (the “Group”) for: fraud or crime prevention, suppression or detection; for legal and regulatory purposes and to meet regulatory, legal or reporting requirements; to manage business risks; to perform analytics; to ensure that we have correct and up to date information about you; and to the extent necessary if you have requested a Service that is jointly offered by more than one member of the Group. We may also share your Personal Information to better manage your total relationship with the Group and enable other members of the Group to bring suitable Services to your attention. We may share your Personal Information within the Group for these purposes unless prohibited by law or you tell us not to.

2. Suppliers.  

We may use other suppliers and information technology service partners (the “IT Partners”), including but not limited to, third-party websites, “Microsoft Azure”, “TransUnion”, “Adobe Sign” and “Stripe”, to provide certain services on our behalf. We may also share both aggregate (non-identifiable) information about you and your Personal Information, with our IT Partners, suppliers, agents and other organizations that perform services for us or on our behalf to the extent necessary to provide and administer the Services that you have requested from us. Your Personal Information may be subject to the privacy statements of these other companies or services partners, and as a result, we strongly encourage you to be aware of and to read the privacy statements of such third-parties.  

Our suppliers may perform activities outside of your jurisdiction. As a result, your Personal Information may be securely used, stored or accessed in other countries and may be subject to the laws of those jurisdictions. These companies may be required to disclose your Personal Information in response to valid demands or requests from governments, regulators, courts and law enforcement authorities in those jurisdictions or countries.  

3. Merger or Sale.  

In the event that we are acquired by or merged with a third-party entity, or if we sell a part of our business, we reserve the right to transfer or assign the Personal Information that we have collected from you as part of such merger, sale or other change of control and you hereby consent to the transfer or assignment of such Personal Information. You will be notified via prominent notice on our Site and/or Application for 30 days following the date of any such change in ownership or control of your Personal Information.

4. Where required by law.  

We may disclose your Personal Information if we have a good faith belief that access, use, preservation or disclosure of such Personal Information is reasonably necessary to satisfy any applicable law, regulation, self-regulation, legal process or enforceable governmental request. When we provide Personal Information in response to a legal inquiry or order that we believe to be valid, we disclose only the Personal Information that is legally required. Note that for this purpose that we may store or process your Personal Information outside of your jurisdiction, which physical storage of your Personal Information may span multiple jurisdictions or countries and we may disclose your Personal Information in response to valid demands or requests from governments, regulators, courts or law enforcement authorities in those jurisdictions or countries.

5. Protection of our interests.  

We may also disclose your Personal Information if we believe, in good faith, that it is appropriate or necessary to take precautions against liability; to help us collect a debt or enforce an obligation owed to us by you; to protect against fraudulent, abusive, or unlawful uses; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of our Services; or to protect the rights, property, or personal safety of our Users, employees or others.

6. Consent.

We may disclose your Personal Information where you have authorized us to do so. For example, if you have given us consent, we may share your Personal Information with business partners and other entities that are not affiliated with us who would like to send you information about their products and services. We do not share Personal Information with other third-party organizations for their marketing or promotional use without your consent or except as part of a specific program or feature for which you will have the ability to opt-in. We do however share aggregate (non-identifiable) information about our Users with other third-party organizations for our own marketing and promotional purposes. If you no longer wish to receive our promotional communications, you may unsubscribe by following the instructions included in each communication or by emailing us at contact@Rhenti.com.

If you registered, requested or otherwise consented to receiving certain Services from us, and delivering such Service to you requires disclosing your Personal Information to other Renters, Property Owners or other entities that are not affiliated with us, we will disclose such Personal Information to these parties in the course of providing you the Service you requested.  

F) How does Rhenti protect Personal Information?

1. Security Processes.  

We are committed to maintaining the security of your information and have measures in place to safeguard your Personal Information from loss or theft, unauthorized access, disclosure, duplication, use or modification through security measures appropriate to the sensitivity of the information. These measures include internal reviews of our data collection, transit protocols, storage and processing practices and security measures which include appropriate encryption, password protection and physical security measures to authenticate and guard against unauthorized access to databases and systems where we store Personal Information.  

All Personal Information that is collected by Rhenti, including any records pertaining to a leasing transaction entered into in respect of the Services, is electronically stored on our databases and application services located in Toronto, Ontario, Canada, which are part of the Rhenti isolated “Microsoft Azure” virtual network. Our data center utilizes state-of-the-art physical security measures to prevent unauthorized access to the facility. In addition, all information is stored in a secure location behind firewalls and other sophisticated security systems with limited (need-to-know) administrative access. However, please be aware that no security measures are perfect or impenetrable.  

2. Confidentiality Obligations.  

We restrict access to your Personal Information to certain employees who need to know that information in order to process it on our behalf, or to provide our Services to you. These employees include members of our “Leadership Team”, “Client Success Team”, “Sales Team” and “Developer Team”. Our employees are bound by confidentiality obligations and may not use the information for any unauthorized purpose. Our employees may be subject to discipline, including termination and criminal prosecution, if they fail to meet their obligations described in this Privacy Policy.  

G) How do I update, access or delete my Personal Information?

1. Updating, Accessing and Deleting your Personal Information.  

We make good faith efforts to provide you with access to your Personal Information and to update, correct inaccuracies and delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You may request: access to, the updating of, corrections of inaccuracies, or deletion of the Personal Information we have in our custody or control by emailing us at contact@Rhenti.com. We may request certain Personal Information from you for the purposes of verifying your identity when requesting access to your Personal Information records. If your Personal Information changes, or if you no longer desire our Service, you may correct it, update it, delete it or deactivate your account by emailing us at contact@Rhenti.com.

We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. We will advise you of any applicable fee prior to proceeding with your request. Upon your request, we will make reasonable efforts to delete your Personal Information from our database, however, it may be impossible to delete your information without retaining some residual information for a period of time due to backups and records of deletion.

2. Retention of your Personal Information.  

We retain your Personal Information only as long as it is required for the reason(s) that it was collected. This length of time will vary depending on the Service and the nature of the information and may extend beyond the end of your relationship with us. Moreover, we will retain your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed for the purpose for which it was collected, we will destroy, delete, erase or convert it to an anonymous form.

H) Can I withdraw my consent to providing Rhenti with my Personal Information?

1. Providing or Withdrawing your Consent.  

Express consent may be obtained verbally, electronically or in writing from you or your authorized representative (such as a legal guardian or attorney appointed pursuant to a power of attorney) for stated purpose(s). Implied consent may be obtained through your use or continued use of a Services when the purpose(s) for collecting, using or disclosing your Personal Information is indicated by the relevant circumstances or follows logically from purposes identified in this Privacy Policy (such as when you approach us to obtain information or inquire about or request Services from us). We will seek your consent before using your Personal Information for any purpose not previously identified in this Privacy Policy or otherwise, and will limit the collection of your Personal Information to that which is reasonably necessary for the relevant purpose(s). We will not, as a condition of the supply of any of the Services, require you to consent to the collection, use or disclosure of Personal Information beyond that which is reasonably required to fulfill the purpose for which it is collected.

In most cases you may refuse to provide your consent to our collection, use and/or disclosure of your Personal Information in accordance with this Privacy Policy. Note, however, that if you refuse to provide your consent or withdraw your consent, we may not be able to provide you with a particular Service. You may withdraw your consent provided that: you provide reasonable notice; we are not legally required to collect, use or disclose your Personal Information; and withdrawing your consent does not impede our ability to fulfill our obligations to you. You may withdraw your consent by contacting us at contact@Rhenti.com. Our staff will be pleased to explain your options and any consequences of refusing or withdrawing your consent, and record your choices.

I) What if I am not located in Canada?  

1. International Jurisdictions (Outside of Canada).  

Please note that we may store or process your Personal Information outside of your own jurisdiction. The physical storage of your Personal Information may also span multiple jurisdictions or countries and the governments, regulators, courts or law enforcement authorities in those jurisdictions or countries may be able to obtain disclosure of your information through applicable laws. Your use of the Services or your submission of any Personal Information to us will constitute your consent to the transfer of your Personal Information outside of your jurisdiction, which may provide for different data protection rules than those in your own jurisdiction.

2. European Economic Area.  

If you are located in the European Economic Area, you have certain rights under the General Data Protection Regulation 2016/679 with respect to your personal data, including the right to request access to, correct, amend, delete, port to another service provider, or object to certain uses of your personal data.

1. Right of Access. You have the right to obtain from us confirmation as to whether or not personal data concerning you is processed, and, where that is the case, you have the right to request and get access to that personal data.

2. Right to Rectification. You have the right to obtain from us the rectification of inaccurate personal data and you have the right to provide additional personal data to complete any incomplete personal data.

3. Right to Erasure (“Right to be Forgotten”). In certain cases, you have the right to obtain from us the erasure of your personal data.

4. Right to Restriction of Processing. You have the right to obtain from us restriction of processing, applicable for a certain period and/or for certain situations.

5. Right to Data Portability. You have the right to receive from us in a structured format, your personal data and you have the right to transmit such personal data to another controller.

6. Right to Object. In certain cases, you have the right to object to processing of your personal data, including with regards to profiling. You have the right to object at further processing of your personal data in so far as such data have been collected for direct marketing purposes.

7. Right to Not be Subject to Automated Individual Decision Making. You have the right to not be subject to a decision based solely on automated processing.

8. Right to Filing Complaints. You have the right to file complaints with the applicable data protection authority on our processing of your personal data.

9. Right to Compensation of Damages. In case we breach applicable legislation on processing of your personal data, you have the right to claim damages from us for any damages such breach may cause with you.

J) What if Rhenti changes this Privacy Policy?

We reserve the right to change this Privacy Policy at any time at our sole discretion, so please review it frequently. If we decide to change our Privacy Policy, we will inform you of any such change by posting a new Privacy Policy on our Site and/or Application and clearly marking the effective date of any such change to the Privacy Policy. We encourage you to check this page periodically for any changes. Your continued use of the Services after the posting of changes constitutes your binding acceptance of such changes.  

k) Does this Privacy Policy apply to other websites, applications or services?

Our Site and/or Application may be linked to internet websites and applications operated by other third-party companies. You should consult the respective privacy policies of these third-party websites. Our Privacy Policy does not apply to, and we cannot control the activities of, such other third-party web sites. Please be aware that we do not warn you when you choose to follow a link through to another website or application from our Site and/or Application.  

l) Our commitment to Children’s Privacy.

Protecting the privacy of young children is especially important to us. We do not knowingly collect any Personal Information of minors. If you are an individual, by accessing or using the Services you represent and warrant that you are of legal age to form a binding contract. If we learn that Personal Information of a minor has been inadvertently collected without parental or guardian consent, we will take the appropriate steps to delete this information. If you are a parent or guardian and discover that a minor for which you are responsible has provided his or her Personal Information to us without your consent, then you may alert us by contacting us at contact@Rhenti.com and request that we delete such minor person’s Personal Information from our systems.

m) How do I contact Rhenti?  

We regularly review our compliance with this Privacy Policy. When we receive formal written complaints, it is our policy to contact the complaining User regarding their concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between us and you.

If you have any questions about this Privacy Policy, please feel free to contact us through the Services, or write to us at:  

Rhenti Ltd.

18 King Street East, Suite 1400            

Toronto, Ontario            

M5C 1C4

contact@Rhenti.com

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